This is what we do.
You can’t change your business without changing the behavior of your people. We are experts in behavior change. We use the power of your people to help you reach your business goals.
Transform Your Business
Manage Big Changes
- Executive Alignment
- Change Strategy
- Change Management / Implementation
- Organization Design and Development
- Mergers, Acquisitions, Centralizations
- Change Center of Excellence
Create Custom Learning
- Competency Design
- Curriculum Strategy
- Custom Course Development / Instructional Design
- Corporate Universities
- Outsourced Learning
Get Expert Advice
Deliver a Workshop
- What's a workshop?
- Change 101 – Change the Way You Think About Change
- Change 102 – Change What You Do About Change
- Masterful Messaging
- The Five Myths of Change Management
- Managing Technology Change
- Managing Your ERP Go-Live
- Getting the Most from L&D Innovation
- The No-Sweat L&D Bootcamp
- Creating a Custom Blended Learning Approach
- How to Manage Your Learning Projects
- Onboarding Best Practices
Transformation / Rapid Adoption
Do you need to change how your organization performs, and do it fast? We have a proven, disciplined approach that delivers results within 90 days. Our methods have helped a financial institution stand up a new call center, a government agency adopt a new technology nationwide, and a national franchise retailer completely reorganize. We help people internalize the new way of doing business so they behave differently. And they enjoy the process.
Whether you have acquired a new team, taken on an established one or are turning one around, we get them aligned on your vision, strategy, values, and tactics. They’ll be able to talk about your goals consistently and passionately without relying on Powerpoint™ or email. Our clients will tell you -- this has expedited deployment, changed their culture, doubled their revenue and increased their EBITDA. Nothing could be more impactful.
We are experts in changing human behavior. We draw from fields including marketing, political science, economics, communications and group theory to create interventions that work. And because we also love implementation, we sharpen as we go; we incorporate what we learn from previous implementations into every strategy we design. You get plans that are practical and easy to implement.
Change Management / Implementation
The hard work doesn’t scare us – we love it! Nothing is more interesting than figuring out how to focus people’s attention on the new behaviors you need for success. Our tactics help employees see the change as familiar, controlled and successful©. You’ll get the momentum you need to deliver on your business case with minimal disruption.
Organization Design and Development
While drawing an organization chart on a cocktail napkin sounds romantic, it’s not good design. Your structure should be based on your operating model. We start with the major processes that deliver value to your customers and design from there. We develop models that support your core competencies and document work processes that help you scale. We craft job roles and descriptions to help you acquire the right talent. The result is an organization structure that works efficiently, effectively and smoothly.
How many emails do you have in your inbox? Do you really want one more? Let’s face it. Your employees feel the same way. You are competing for their attention. Our experts come from public relations, journalism and politics. We know how to focus attention so critical information gets through those filters.
Culture is the collection of unspoken rules that drive employee decisions. These rules create habits that either serve or hinder you. We help you assess and articulate your culture – and your subcultures. Then we help you tie the power of your culture to the behaviors that are critical to reaching your goals.
Mergers, Acquisitions, Centralizations
Whether you are trying to increase market share, acquire new capability or be more efficient, you depend on your employees to achieve that goal. We are experts at the employee side of these initiatives -- from greenfield design through implementation -- from organization and process design to governance and reporting. We create the clarity and structure you need to for your people to be focused and productive right away.
Change Center of Excellence
Has big change become the norm for your organization? Then you need to get ahead of it and build change capability, internally. We have helped international companies create their own change methodologies and tools. We have trained their change teams. We have what you need to quickly stand up a powerful and impactful change organization.
Your company is unique. You require unique knowledge, skills and abilities from your employees to operate and scale your business. We have created competency models across industries, from hi-tech to retail. We have built models for national government agencies as the framework for their new career paths. Whether you are tailoring an off-the-shelf catalog or developing your competencies from scratch, we have the expertise to help. You will have a consistent definition to drive recruiting, job design, training, performance, employee development, compensation, team management and succession planning.
A strategy is about winning. It describes exactly how and why you will win. A curriculum strategy is the same – it paints a picture and fills in every detail that will get you to your goal. It includes what each employee group needs to know, when, and how. It lays out objectives and how to best bring employees to those levels of performance. It describes the content, the time commitment, the delivery mechanisms, practice opportunities, and evaluation. We have developed hundreds of curriculum strategies for the world’s most recognized brands. Work with us, and your employees will help you make that strategy a reality.
Custom Course Development / Instructional Design
Your employees need to know how to deliver competitive advantage, consistently. And you need proprietary learning programs. Our instructional designers have advanced degrees in learning fields and decades of real-world experience. They’ve seen it all. They turn the most technical or the most esoteric content into something that makes sense to the learner. We have developed thousands of courses in various modalities, including instructor-led, self-study and on-the-job coaching. We are experts in blended learning, elearning, performance support and evaluation. This is why you can trust that your intellectual property will actually translate into business performance.
Are you standing up an in-house university or expanding an existing one? We design corporate universities that align with strategy and business challenges, and make employee training feel like an academy experience.
So, a couple of our clients have asked us to operate their learning department for them. They reasoned that learning is not the business they are in, and they’d prefer to focus and leave training to the professionals. Do you fall in that category? Let’s talk.
Would you go live before your system was tested and ready? No, you would not. Well your organization is a part of your system. It needs a readiness approach just as rigorous and strategic. Roles, reports, approvals, data definitions, when to expect new tools, screen changes – the smallest process change can be disruptive if not planned for. We have decades of experience with the people side of go-live. We help you align big-picture planning with detailed tactics that support a smooth transition for your people and your business.
Training and User Support
The best system in the world won’t get you to your goal if people don’t use it properly to do their jobs. We take the employee’s perspective. We build training and support programs that keep them focused and productive. We have created training for enterprise-wide implementations, custom systems of every size, mobile applications, industry-specific applications, and more. We are experts in translating tech-speak to business language. Your employees will spend less time in training and more time getting work done.
You’ve invested in new technology. You want it to be a catalyst for a change to your business. That means new employee behaviors. What most consultants won’t tell you: to successfully change behavior, you need momentum within 90 days. And multi-year deployments need this momentum even more than short projects. We have engineered successful behavior change for organizations ranging from retail to healthcare. We routinely create momentum within 90 days. This means not only accomplishing your business case, but making behaviors stick and ensuring those benefits last.
Technology change projects tend to be long, complex, and they affect a lot of people in your organization. People who are already inundated with information from all sides. But you need them – you need their information, participation and skills to make the new technology work. How do you focus their attention on your effort? Our communication experts have weathered decades of technology change projects, big and small. They will help you get through the noise and create the engagement you need to make your implementation a success.
Your most vulnerable point of failure is your employees. Today’s cyber threats were developed ten minutes ago, and therefore are nearly impossible to anticipate. You need a cyber-safe mindset and a set of lock-step behaviors, across your organization, or your operation can be compromised. Our deep expertise in behavior change has no better application. Cyber breach is a behavior problem and it’s one we know how to solve.
Do you need access to learning and change experts on a regular basis? We’re here to help. We provide tools, templates and coaching to your talented team. They benefit from our years of experience without having to pay the learner’s tax directly. It’s the best of both worlds.
What's a workshop?
Do you have a team with a hairy change project ahead of you? Want to apply leading-edge thinking to your work? Let us come to you and focus on your organization. We do both pre-designed and custom sessions. Maybe your team wants to roll up its sleeves and work on its own project, using our methods and advice. We’ll build a custom session focused on your challenges and goals. You’ll end the day with a toolkit and roadmap that works for you. But first, check out these workshops we’ve already developed. One of them may be just right for you.
Change 101 – Change the Way You Think About Change
Organizations are facing an unprecedented rate of major change. The winners know how to help their own management and employees navigate those changes while performing at a high level. Change management savvy is essential in today’s environment. Do you have a general sense of change management but don’t know how to do it? Would you like to be able to articulate its value or benefits to others in your organization? Then you need Change 101. In this four-hour workshop, we’ll give you the basics, founded on scientific research and our own success with our clients’ toughest projects. We use a proven model and a process, and we’ll help you understand how to apply them to your organization. You’ll leave the workshop with some sample tools and templates to help you analyze your own change projects and get started. Knowing the basics, start to finish, will also help you start building change management capability in your organization.
Change 102 – Change What You Do About Change
If you took Change 101, you learned the basic models and principles of strong change management. In Change 102 we’ll dive deeper, moving from understanding change management to DOING change management on your own projects. You’ll learn about each change tool, then practice using it on a sample transformation project. You’ll see the benefits and value they bring. You’ll leave the workshop with these tools and the know-how to implement them.
If you have a big change to implement, you need more than communication. You need to reach people’s hearts and minds. It’s a busy world, so you have to focus attention. The start is a strong message. A message isn’t a tag line – it’s something you construct based on the problem, the solution, the approach, and the results you want to see. Once you have your message, using it formally and informally can create the momentum you need to get to the finish line. We have a model and process that has proven successful on many of our clients’ toughest challenges. We want to share the basics with you.
The Five Myths of Change Management
Organizations undergoing major change often experience a storm of negative effects. Teams struggle to get the right resources, communicate exhaustively, and chase that elusive enthusiasm – the entire organization rallying behind a new way of doing business. And still, initiatives fail. We hear the rumblings, we can’t get the right commitment, we see non-compliance, and ultimately we fall short of the business goal. One reason transformational change is so hard is that smart people start with the wrong assumptions. Then, when results disappoint, we don’t challenge the assumptions underpinning the work. We don’t question the conventional wisdom that has failed us. This workshop will help you let go of five myths common in organization change. You will learn to better focus your efforts and get your organization to the business goal, faster.
Managing Technology Change
As change goes, technology implementation is as big as it gets. Technology is a breathtaking investment. It often takes significant revenue and a heck of a lot of work, devouring profitability, time, focus, and energy. And we know that change efforts often fail. If you're in charge of leading a technology change, how do you make sure you deliver? We address five common mistakes and practical ways to put your project on a path to success.
Managing Your ERP Go-Live
This workshop is a panel discussion and problem-solving session. Project managers and executives in charge of IT implementations share their stories – good and bad – to illustrate what they’ve learned about successful go-lives. The experts review go-live change management activities and requirements, and give advice, tips and tools that have served them well. They discuss what’s critical before, during and after a go-live. Our session includes a lot of back-and-forth with participants, so they leave with their burning questions answered and solutions in mind.
Getting the Most from L&D Innovation
Your high-performing learning department has all the credentials and certifications they need to succeed. They are respected players in their field and among their business partners. But even top performers need a chance to learn about innovations in their field. This short, customizable two- to four-hour workshop is designed for strong L&D teams looking to up their game by driving innovation, effectiveness, and efficiency into their existing offerings.
The No-Sweat L&D Bootcamp
Get your learning team up to speed fast with our No-Sweat Learning and Development Bootcamp. It’s designed for L&D professionals who have more on-the-job experience than formal instructional design education. Our workshop will give your team solid foundational knowledge and a perspective on the latest L&D approaches, methods, and tools, so they can advance your organization’s business objectives. The eight-hour course can be delivered in one action-packed day, scaled down to a half day, or delivered over two days, giving your team the chance to collaborate and apply new skills to their own projects.
Creating a Custom Blended Learning Approach
Many companies today are stuck using a blended learning model with only two modes: expensive face-to-face instructor led training (ILT) and simple, “page-turner” eLearning. We can do better. A more sophisticated blended program offers a richer set of solutions: classroom training, apprenticeships, virtual ILT, self-study, eLearning, and performance simulation. The challenges are to figure out the right combination, and organize and track learning in a way that is meaningful to the employee. We’ll get you ready to build a successful blended program that has the strategy, technology, cultural elements, and metrics to thrive in your organization.
How to Manage Your Learning Projects
If you have a strong learning team that wants to kick its project management game up a notch (or two), then this workshop is for you. Our one-day session builds the rigorous skills required of today’s top learning professionals. Objectives include creating robust project plans, onboarding project members, managing issues and risks, and closing down a project. While creativity remains the lifeblood of L&D, using proven project management standards, templates and terms will help your team build and maintain its status as respected business partners.
Onboarding Best Practices
This two- to four-hour workshop will help you build or fine-tune your effective onboarding program - for new hires, experienced hires, and even employees in new roles. You’ll learn the onboarding lifecycle and the right approaches to help employees before, during, and after that important transition. Our hands-on workshop will leave you with a roadmap you can share with you leadership, identifying gaps in your current program and solutions that will fill those gaps. The goal: employees feel welcomed, they are productive on their first day, and feel a long-term loyalty and commitment to your organization.