The CIO of one of the world’s biggest hotel and hospitality companies knew he needed change. His IT organization had to modernize its operating model to lower costs and improve delivery of technology services to internal customers and guests.

Streamlining functionality meant outsourcing some applications while retaining high-value strategic skills, in-house.

The result was an IT transformation project to save the company tens of millions of dollars, improve partnership with business functions, improve speed-to-market, and operate more efficiently. Hundreds would be affected by shifting roles and a reduced workforce.

We helped align senior executives and create the communication strategy and guide the transformation. Since then, IT has achieved dramatically higher efficiency, effectiveness and value.