The largest hospital system in Missouri needed to reduce the cost of service while improving quality. They asked Emerson to help them transform while maintaining high levels of service.
First, we helped the team identify their strengths and weaknesses going into the transition. We facilitated structured working sessions to align leaders around a compelling message and identify the impacts on each group of employees. Then we worked with key stakeholders to identify and plan the critical employee behaviors that would drive the change. Finally, we created a master employee experience plan, describing the unique change journey for each employee group. With our help, the hospital’s own change team is guiding the organization forward.