With over 11,000 SAP users, a large pharmaceutical company had a challenge on its hands. Historically, they had focused on excellent training for users on major releases and upgrades. But they had few resources to support and enable new employees, or to address the ongoing needs of existing employees. The good news? Their business technology solutions group created a new organization focused on user effectiveness. Their leader asked Emerson to develop both short-term and long-term strategies for the group.

In addition to helping define the company’s approach to large-scale organizational transformation, Emerson delivered quick-win SAP training and performance support solutions for two key business units. The project created a scalable model to replicate, helping enterprise SAP users stay sharp and effective.