A major university’s IT department provides technology services to a world-class university, so there isn’t much room for error. The 360-member team was proud of its outstanding work, but leaders knew IT needed to improve how they manage, plan and forecast when partnering with university clients and health care subsidiaries. They asked Emerson to help improve their value to the organization.

​We conducted a series of highly facilitated working sessions and collaborated with key stakeholders to reshape the IT division and make sure project management and business acumen complemented their team’s top-notch IT skills. The result? Twenty-two job models and associated competencies, a training needs analysis for each role and a training development plan. The results were integrated into curriculum planning, recruiting, career progression planning, succession planning, and performance management. With our help, the university met its goal: an IT department worthy of the Harvard of the South.