Our Work.

One of the country’s biggest clothing retailers was also an early adopter of e-commerce. After taking their business online, executives witnessed a significant shift in business from its physical stores to its websites.

But the e-commerce tools gradually became outdated and inefficient. And each of its brands had inconsistent tools and processes with many handoffs and no accountability. Something had to change and Emerson was there to help.

We designed mirrored processes across all three brands to gain efficiencies, then aligned organizational roles and structures to support the new way of working.

We worked with the organization to design and develop custom training on new tools and processes – ensuring 927 employees were equipped with the skills to do their jobs right. We also provided communication, information sessions, road shows, executive voicemails, project newsletters, and other readiness tools that transitioned the company to where it wanted to be, despite the complexities of the e-commerce upgrade.

With over 11,000 SAP users, a power-house pharmaceutical distributor had a challenge on its hands. Historically, they had focused on excellent training for users on major releases and upgrades. But they had few resources to support and enable new employees, or to address the ongoing needs of existing employees.

The good news? Their internal Business Technology Solutions group created a new organization focused on user effectiveness. The leader of BTS asked Emerson to develop both short-term and long-term strategies for the group.

In addition to helping define this client’s approach to organizational transformation, Emerson delivered quick-win SAP training and performance support solutions for two of its key business units. The project created a scalable model to replicate, helping enterprise SAP users stay sharp and effective.

One of the planet’s leading biotech firms, consistently named one of the Best Places to Work, takes great pride in producing innovative medical solutions that literally transform the world. They reached out to Emerson in need of a super-powered, cross-functional project management process — teams seeking the latest cures must juggle multiple projects, often with multiple timelines and jurisdictions.

What a challenge!

As this firm redefined business processes across functions, Emerson partnered with them to develop an effective change strategy and an impactful communication plan.

A global snack food distributor wanted to gain the full benefits of their change programs and achieve the agility to do more. With the speed, scale, and volume of initiatives, they couldn’t approach each one individually; they wanted a resident organizational change management capability for their strategic portfolio. They asked Emerson to help them define a change center of excellence that fit their unique environment.

We helped choose an operating model, defined core services, and constructed messages to gain leadership approval. We then built the change model and supporting assets to support its’ new center of change management excellence.